Your Questions, Answered

At Glowthera, our core values revolve around purity, efficacy, and sustainability. We are committed to sourcing the finest natural ingredients, ensuring every product delivers tangible results while being gentle on your skin and the planet. Transparency, ethical practices, and customer well-being are at the heart of everything we do, guiding us to create products that not only enhance your natural beauty but also promote overall wellness.

We believe in empowering our customers with knowledge and choices that lead to a healthier, more radiant life. Our dedication to continuous research and development means we are always striving to innovate and improve, offering you the best of nature and science combined.

Yes, absolutely! Glowthera products are formulated with the utmost care, prioritizing natural ingredients and avoiding harsh chemicals, artificial fragrances, and common irritants. Many of our products are dermatologist-tested and designed to be gentle enough for even the most sensitive skin types.

However, individual sensitivities can vary. We always recommend performing a patch test on a small area of your skin before incorporating any new product into your routine, especially if you have known allergies or extremely reactive skin. If irritation occurs, discontinue use.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the status and estimated delivery date of your package. Please allow up to 24-48 hours for the tracking information to become active after you receive the email.

If you have any issues tracking your order or do not receive a tracking number within 72 hours of purchase, please don't hesitate to contact our customer support team at [email protected], and we'll be happy to assist you.

We want you to be completely satisfied with your Glowthera purchase. If for any reason you are not happy with your product, you may return it within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, the item must be unused and in its original packaging.

To initiate a return, please visit our Contact Us page or email us at [email protected] with your order number and reason for return. Our customer service team will provide you with detailed instructions on how to proceed. Please note that return shipping costs may apply.

Yes, Glowthera is proud to offer international shipping to many countries worldwide! Shipping costs and delivery times will vary depending on your location and the chosen shipping method. During the checkout process, you will be able to see the available shipping options and their associated costs for your specific country.

Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges before placing your order.

Glowthera accepts a variety of secure payment methods to make your shopping experience convenient. We currently accept major credit cards including Visa, MasterCard, American Express, and Discover. We also offer payment through popular digital wallets such as PayPal and Apple Pay. All transactions are processed securely to protect your financial information.

Should you encounter any issues during checkout or have questions about specific payment options, please reach out to our customer support team for assistance.